Hidden Valley, PA, Season Passes

INTRO TO MY EPIC APP

What is the My Epic app?

The My Epic app unlocks the mountain, offering lift access, real-time resort updates, personalized stats, account information and so much more at Vail Resorts’ 37 owned and operated North American resorts. Most notably, My Epic includes Mobile Pass & Lift Tickets* technology that allows guests to activate their pass or lift ticket(s) directly on their phone, and get scanned, hands free, via Bluetooth® technology specifically designed for low energy usage. This reduces the need to carry a physical pass or lift ticket card, visit the ticket window or wait to receive a pass or lift ticket in the mail.

The My Epic app offers features to make sure you have the best possible experience on the mountain, including: 

• Mobile Pass & Lift Tickets*
• Interactive trail maps with GPS location tracking, and real-time and predictive lift line wait times
• Personalized stats, including vertical feet, days skied, lifts taken, resorts visited, resort most visited, highest elevation and distance – NOTE: Guest using Mobile Pass & Lift Tickets must enable GPS tracking to record ski/ride stats
• Account and pass information, including resort access and any restricted peak dates associated with your pass
• Mountain and resort alerts, including operational information like grooming updates, terrain status, snow reports and base conditions
• Ski Patrol assistance to get direct access to ski patrol during an emergency with your GPS location ensuring your safety on the mountain
• Weather updates, snow cams and more
• Exclusive Pass Holder benefits with Epic Mountain Rewards on your phone
• Pay right on your phone with Resort Charge
• On-Demand Support to answer questions about the app

*Mobile Pass & Lift Tickets will not be available at any Partner Resorts or resorts outside of North America for the 2024/25 season. See a full list of partner resorts here.

At what resorts can I use the My Epic app and Mobile Pass/Mobile Lift Tickets?

This season (winter 2024/25), the My Epic app and Mobile Pass/Mobile Lift Tickets technology is available at Vail Resorts' 37 owned and operated North American resorts, including Whistler Blackcomb.

The Mobile Pass & Lift Tickets feature in the My Epic app is available at the 37 owned and operated resorts in North America:

• Rockies: Vail Mountain, Beaver Creek Resort, Breckenridge Ski Resort, Keystone Resort, Crested Butte Mountain Resort, Park City Mountain
• West: Stevens Pass Ski Resort, Kirkwood Mountain Resort, Northstar California Resort, Heavenly Mountain Resort
• Canada: Whistler Blackcomb
• Northeast: Mount Snow Resort, Stowe Mountain Resort, Okemo Mountain Resort, Hunter Mountain, Mount Sunapee Resort, Attitash Mountain Resort, Wildcat Mountain, Crotched Mountain Ski & Ride
• Mid-Atlantic: Liberty Mountain Resort, Roundtop Mountain Resort, Whitetail Resort, Jack Frost Big Boulder, Seven Springs Mountain Resort, Hidden Valley Resort, Laurel Mountain
• Midwest: Wilmot Mountain, Paoli Peaks, Snow Creek Ski Area, Hidden Valley Ski Area, Brandywine Ski Resort, Boston Mills Ski Resort, Mad River Mountain, Mt. Brighton Ski Area, Afton Alps Ski Area and Alpine Valley Ski Area

Will I be able to use the My Epic app and Mobile Pass at partner resorts on the Epic Pass?

No, My Epic app nor Mobile Pass will work at partner resorts on the Epic Pass, like the Resorts of the Canadian Rockies or Telluride Ski Resort. You will need to bring your physical pass with you when visiting any of our partner resorts. See a full list of partner resorts here.

Will I be able to use the My Epic app and Mobile Pass at European, Japanese, and Australian resorts included on the Epic Pass?

For the 2024/25 season, the My Epic app and Mobile Pass technology is available at Vail Resorts’ 37 owned and operated North American Resorts. It will not be available outside of North America and you will need to bring your physical pass or lift ticket card with you when visiting resorts outside of North America at this time.

Do I need to be a Pass Holder or lift ticket purchaser to access the My Epic app?

No, but only Pass Holders and people who purchase their lift tickets online in advance of their trip will have access to the Mobile Pass & Mobile Lift Tickets functionality within the app.

Will I be able to use Mobile Pass when visiting the United States on my Epic Australia Pass?

No, Epic Australia Pass, will not be compatible with Mobile Pass this season, please remember to bring your physical Pass card.

GETTING STARTED & APP PRO TIPS

How do I access the My Epic app?

Download the My Epic app from the Apple App Store or Google Play App Store. If you have the EpicMix app on your phone, it will automatically update to the My Epic app. If you’ve previously created an Epic Account sign in with your credentials. If you do not have an existing account sign up for a new account or continue as a guest.

How do I log in to my account to activate my pass/lift ticket(s) on the My Epic app?

Once you have downloaded the app, you will be prompted to follow these instructions and activate your account and Mobile Pass or Lift Ticket: 

1. If you already have an epicpass.com account, sign in using your email. If you do not have an existing account, follow the steps to Create an Account.
2. View your Mobile Pass or Lift Ticket(s) on the Home screen if you have a pass or lift ticket associated with your account.
3. Activate Pass & Bluetooth – a popup will appear asking you to enable Bluetooth. Press "Allow."

Watch a How-to Video here.

How do I ensure my pass/lift ticket(s) is appropriately set up on the My Epic app, so I know I’m all set to ski/ride and won’t get stopped at the lift when loading?

Once you have logged in and activated Bluetooth, there will be a green check mark underneath your pass or lift ticket(s) on the home screen or Pass & Tickets screen. This check mark means that your pass or lift ticket(s) will scan appropriately in the lift line using Bluetooth technology. We encourage you to check your access each day by ensuring the green check mark is present.

Watch a How-to Video here.

Why aren't my pass/lift ticket(s) showing up in the My Epic app?

It could be because of one of three reasons:

1. You are not signed into the right account in the app: To find out if this is the case, navigate to the "Pass and Ticket" tab and click on "Search for Account." Verify the name and DOB is correct, and type in the pass number or order confirmation number. The app will instruct you on how to sign-in to the correct account associated with the active pass/lift ticket, as needed.
2. You have a pass or lift ticket that is not eligible for Mobile Pass & Lift Tickets: There are a few passes and lift ticket-types that will not be available on Mobile Pass & Lift Tickets this season. A few examples include: lift tickets purchased day-of at the ticket window and lift tickets purchased with a Ski and Ride School lesson.
3. You have an Android phone and you have not enabled Location & Bluetooth permissions: When the My Epic app launches for the first time, you will be prompted to enable permissions to access the device’s location. Then when you select “Pass & Ticket” for the first time, you will be prompted to enable the “Nearby Devices” permission (i.e. Bluetooth®). If you decline either the location or “Nearby Devices” permission prompts, you will see an error message on the “Pass & Ticket” screen. To resolve, select the “Allow Bluetooth® Permissions” button, and you will be taken to the settings screen where you will need to allow both the Location and Bluetooth® permissions. 

For assistance, please contact an Epic Pass expert through the chat feature on this website, or call (970) 754-0190.

How do I make sure the My Epic app will track my personalized ski/ride stats?

If you are using Mobile Pass & Lift Tickets in the My Epic app to track activity and record your ski/ride stats, you must enable GPS tracking when prompted during the login process. The app will not track activity automatically and requires active enablement of the tracking feature.

If you are using a physical pass or lift ticket card, your stats will automatically be tracked in the app and enabling GPS is not required.

How do I turn on GPS tracking for the day?

To track your stats for the day when using Mobile Pass & Lift Tickets, navigate to the tracking feature in the My Epic app and select "Start GPS Tracking." You will then be prompted to enable the My Epic app to use your location and to turn on GPS functionality.

If you are using a physical pass or lift ticket card, your stats will automatically be tracked in the app and enabling GPS is not required.

Should I turn GPS tracking off when not using the My Epic app?

Yes, you should turn off GPS tracking when you are not using the My Epic app to save the battery life on your phone.

Will GPS tracking work if I don’t have network or Wi-Fi signals on mountain?

Cellular service or Wi-Fi is not required to use GPS tracking.

Will Mobile Pass & Lift Tickets work if I don’t have network or Wi-Fi signals on mountain?

Cellular service or Wi-Fi is not required to use Mobile Pass & Lift Tickets.

How can I adjust who is in my household on the My Epic app or on Epicpass.com in My Account?

To add a new guest to your household:

• Sign into your account on epicpass.com.
• Navigate to the "My Profile" tab.
• Scroll to the bottom of the page and click or tap the orange "Add Household Member" button.
• Enter the new guest’s name, date of birth and a pass number, email address, or phone number, if available. (Entering this information allows us to avoid creating duplicate accounts).
• Click the orange add button.

To remove a guest from your household:

• Sign into your account on epicpass.com.
• Navigate to the "My Profile" tab.
• Scroll to the bottom of the page and locate the "Household Members" section.
• To the right of the guest, you would like to remove, click or tap the word "Remove."
• You will be prompted to confirm you would like to remove the guest.

How can I add a credit card to my account on the My Epic app to use Resort Charge?

Activate Resort Charge in the My Epic app by tapping on the pass/lift ticket image on the Home screen or Pass & Tickets screen. Then tap "Resort Charge," and then add your credit card to your account. Resort Charge through the My Epic app will work the same way it does with a physical pass or lift ticket card.

ON MOUNTAIN EXPERIENCE

Will I need to take my phone out of my pocket to scan my Mobile Pass or Mobile Lift Ticket in the lift line next season?

No, you will not need to remove your phone from your pocket when accessing the lifts. The My Epic app’s Mobile Pass & Lift Ticket technology will allow guests to activate their pass or lift ticket(s) directly on their phone, put their phone in their pocket, and get scanned, hands free, using specific Bluetooth® technology designed for low energy usage.

Does the My Epic app need to be open on my phone in order for my pass/lift ticket(s) to work?

Each guest will need to log in to the app and complete the prompted setup instructions, before their first Mobile Pass or Lift Ticket(s) can scan at a lift. Afterward, the app can be minimized and will function in the background on your phone.

Keep in mind, if you completely close out the app (i.e. fully shut down the app), you’ll need to re-open the app and ensure you see the green check mark for Mobile Pass & Lift Ticket to scan at a lift. 

Can my phone scan the passes/lift tickets for my entire family (e.g., children)?

No, each individual will need to have their own pass or lift ticket, using either Mobile Pass, Mobile Lift Ticket, or a physical pass or lift ticket card to access the mountain. Children 13 and younger are eligible to use Mobile Pass & Lift Tickets with parent/guardian permission. To set up an account for a child, parents/guardians should open their personal My Epic app, click into their Account (icon on top right of screen), select “Setup Child Account,” then follow the prompts. Alternatively, children can use a physical pass or lift ticket card to access the mountain.

All passes and lift tickets associated with your email account that you purchased for other guests will be able to be sent via text or email to other guests for their use once they download the My Epic app and set up accounts.

If I (or someone I’m skiing with, e.g., friends or children) don’t use a smartphone, what are other options for lift access for them?

For any guest who does not use a smartphone or chooses to not utilize Mobile Pass & Lift Tickets, guests will still be able to use their physical pass & lift ticket cards to access the mountain.

Should I carry my physical pass or lift ticket card with me in addition to my Mobile Pass or Lift Ticket on the My Epic App?

It is recommended that you carry either your physical pass/lift ticket card OR your Mobile Pass/Lift Ticket (one or the other). If you carry both, whichever is scanned first each day will be the active lift access type for the day.

What if I can’t access the My Epic app, what do I do?

If your My Epic App loses functionality, each resort can print you a physical pass or lift ticket card at the base area ticket office to allow you to gain lift access for the day.

What if I don't want to use Mobile Pass / Can I still use a physical pass?

Physical passes still work at our resorts. You may still get a physical Pass either when you purchase for next season upon checkout/completing your purchase, or in-resort at any of our guest service/ticket office locations.

What should I do if my phone runs out of battery?

Keep in mind that the Bluetooth® technology used in the My Epic app is designed for low energy usage. That being said, we have added free charging stations in many resorts in convenient locations. You can find phone charging stations at select resorts’ base areas or in high traffic dining areas on-mountain. Locate these charging stations by visiting a resort map and looking for the charging station icon. Many retail locations will also be selling cords and chargers for your convenience. Guests are also welcome to visit our ticket windows to get a physical card printed.

Where can I go in-resort for My Epic app support?

Our ticket agents and scanning staff will be able to help enable your Mobile Pass or Lift Ticket. You can also look for a Mobile Pass & Lift Ticket flag in the base area for My Epic app support.

Can I use Mobile Pass & Lift Tickets when I purchase a Ski and Ride School lesson?

Ski and Ride School lessons will not be available on the My Epic app this year. All lessons require a valid lift ticket or season pass to participate. Please arrive at your lesson’s meeting location 30 minutes before the start time to allow time for check-in and meeting your instructor. Please visit a Ski & Snowboard Office prior to your lesson if you need support.

My child has their own phone and will use Mobile Pass & Lift Tickets this season. Can they use it for days they are in Ski and Ride School?

Ski and Ride School lessons that come with a lift ticket will not be available on the My Epic app this year. Please arrive at your lesson’s meeting location 30 minutes before the start time to allow time for check-in and meeting your instructor. Please visit a Ski & Snowboard Office prior to your lesson if you need support.

MY EPIC APP REPLACES THE EPICMIX APP

Does the My Epic app have the same functionality that EpicMix had?

The My Epic app has similar functionality that EpicMix had with new and upgraded features that will make your on-mountain experience even better. Most notably, My Epic will include a new Mobile Pass & Lift Tickets technology. It allows guests to buy their pass or lift ticket(s) online, activate it on the My Epic app, put their phone in their pocket, and get scanned, hands free, via Bluetooth® technology specifically designed for low energy usage.

The My Epic app will offer features to make sure you have the best possible experience on the mountain:

• Mobile Pass & Lift Tickets
• Interactive trail maps with GPS location tracking, and real-time and predictive lift line wait times
• Personalized stats, including vertical feet, number of lift rides and other data
• Account and pass information, including resort access and any restricted dates associated with your pass
• Mountain and resort alerts, including operational information like grooming updates, terrain status, snow reports and base conditions
• Weather updates, snow cams and more
• Exclusive Pass Holder benefits with Epic Mountain Rewards on your phone
• Pay right on your phone with Resort Charge
• On-Demand Support to answer questions about the app live
• Find My Friends functionality

Will I need to download the My Epic app if I already have the EpicMix app?

No, if you already have the EpicMix app on your device there is no need to download another app. If you have automatic updates turned on, the My Epic app will automatically update on your device with your regular app updates. Otherwise, you can manually initiate an app update through the Apple App Store and Google Play App Store.

Will "Track My Stats" history transfer over to the My Epic app from EpicMix?

Yes, your stats history will transfer from the EpicMix app into the new My Epic app.

What is Epic Mountain Rewards?

Epic Mountain Rewards is a loyalty program that gives Pass Holders a discount of 20% off food and beverage, lodging, group ski and ride school lessons, and equipment rentals at dozens of Vail Resorts destinations across North America, as well as Epic Mountain Express transportation in Colorado, and Heli-Skiing packages at Whistler Blackcomb. Additionally, as part of Epic Mountain Rewards, Pass Holders can redeem one free wax and 50% off one basic tune per season at select U.S. locations.  

Epic Mountain Rewards is available to anyone who purchases an Epic Pass, Epic Local Pass, Epic Day Pass, Epic Military Pass, Epic Australia Pass, and many of the Company’s other regional season pass products, regardless of whether a guest plans to ski one day or every day of the season.  

This loyalty program is simple for the guest – no sign up, no point tracking, and no restricted days for the discounts. Pass Holders can receive the 20% savings by presenting their pass at the register, logging into their account to book online, or by verifying their pass number when calling our lodging reservation center at (800) 404-3535. In addition to the significant discount already offered by purchasing a pass product, a family of four can now save hundreds of dollars per day on food, lodging, lessons, rentals, transportation, and mountain activities. For a full list of Epic Mountain Rewards discounts, click here. 

2023/24 Pass Holders can use their Epic Mountain Rewards through the end of May 2024.  
2024/25 Pass Holders can begin redeeming summer discounts beginning May 15, 2024 and can begin redeeming winter discounts when those products and services become available for reservation for the 2024/25 winter season. Check our website for updates. 

Epic Australia Pass Holders receive Epic Mountain Rewards when visiting our North American resorts in the summer and winter seasons. 2024 Epic Australia Pass Holders can use their Epic Mountain Rewards in North America during the 2024 summer season and the 2024/25 winter season.
For the most up to date information regarding Epic Australia Pass Holders’ benefits at Australian resorts, please visit epicaustraliapass.com.au.

Can I start using my Epic Mountain Rewards benefits right after I purchase my season pass for the 2024/25 season?

2024/25 Pass Holders can begin redeeming summer discounts beginning May 15, 2024. Pass Holders can begin redeeming winter discounts when products like lodging, equipment rental and lessons become available for the 2024/25 winter season. Please check our website for updates. 

What are the benefits included in Epic Mountain Rewards?

Epic Mountain Rewards includes a 20% Pass Holder discount on food and beverage, lodging, group ski and ride school lessons, equipment rentals, Epic Mountain Express transportation, and Heli-Skiing packages in Whistler Blackcomb. Additionally, as part of Epic Mountain Rewards, Pass Holders can redeem one free wax and 50% off one tune per season, at select U.S. locations. The full list of benefits include: 

• 20% off Food & Beverage: At quick service, on-mountain restaurants. Discount applies to total spend of up to $150 per day. Not valid at fine dining, village restaurants and private clubs or on alcoholic beverages. Learn More.
• 20% off Lodging: Available on the lowest public rate on lodging owned and operated by Vail Resorts, Inc. and select properties managed by Vail Resorts, Inc. Valid on all room types, subject to availability. Book Now.
• 20% off Group Ski and Ride School Lessons: Available on adult and child group ski and ride school lessons, including Ultimate4 and Max4 (Whistler Blackcomb only). Not valid on private lessons, racing, clubs, camps, multi-week lessons, development programs or specialty ski and ride school programs. Subject to availability. Learn More.
• 20% off Equipment Rentals: Ski and Snowboard rental equipment includes; Demo skis, Performance skis, Sport skis, Junior skis, Demo Snowboard, Sport Snowboard, and Junior, Helmets, and Boots. Rental packages are also eligible for the 20% discount – Skis or snowboard with a boot and helmet. The discount does not apply to rentals made through My Epic Gear or to the equipment damage waiver. Learn More.
• Heli Skiing: Pass Holders can book single day group Whistler Heli-Skiing Packages online, over the phone by calling 1-888-435-4754, or in-person. The Semi-Private, Private, and Bucket list experience packages are not included with the discount. Pass Holders must present their pass at the register, log in to their account to book online, or verify their pass number when calling and at check in. Only eligible Pass Holders in the group will receive 20% off (Non-Pass Holders in the same group will not receive 20% off on their spot). Direct bookings only, not valid through wholesalers.
• 20% off Epic Mountain Express: Discount is available on shuttles from Denver International Airport and Eagle County (Vail) Regional Airport to the mountain resorts of Breckenridge, Keystone, Vail and Beaver Creek. This includes shared ride shuttles and private SUVs or charters. Subject to availability. Learn More.
• 1 Free Wax and 50% off Tune: Discount is available at select US locations on one free basic wax and one 50% off basic tune per season. The specific discount varies by location. Learn More.  

Summer Epic Mountain Rewards Benefits Include:

• 20% off Food & Beverage: At quick service, on-mountain restaurants. Discount applies to total spend of up to $150 per day. Not valid at fine dining, village restaurants and private clubs or on alcoholic beverages. Learn More.
• 20% off Lodging: Available on the lowest public rate on lodging owned and operated by Vail Resorts, Inc. and select properties managed by Vail Resorts, Inc. Valid on all room types, subject to availability. Book Now.
• 20% off Bike Rentals: Available at select locations. Learn More.
• 20% off Epic Mountain Express: Discount is available on shuttles from Denver International Airport and Eagle County (Vail) Regional Airport to the mountain resorts of Breckenridge, Keystone, Vail and Beaver Creek. This includes shared ride shuttles and private SUVs or charters. Subject to availability. Learn More.
• 20% off Golf: 20% off the rack rate at select locations. Learn More.
• Summer Lift Access: Free scenic access on chairlifts and/or gondolas (varies by pass type). Summer lift access is only valid at the same resorts as winter access on your pass. Epic 1-7 Day Passes do not include summer lift access. Bike haul not included. *Summer lift access applies to the summer months prior to the winter season covered by a pass, and begins when resorts open for summer operations.

What passes include access to Epic Mountain Rewards?

Epic Mountain Rewards is available to anyone who purchases an eligible pass: 

Epic Passes: Epic Pass, Epic Local Pass, Epic Day Pass, Adaptive Epic Pass, Military Epic Pass, Epic Australia Pass 

Regional Pass Products: Summit Value, Keystone Plus Pass, Tahoe Local Pass, Tahoe Value Pass, Kirkwood Pass, Park City Youth Pass, Afton Alps Pass, Afton Alps College Night Pass, Mt Brighton Pass, Mt Brighton College Night Pass, Wilmot Pass, 65+ Keystone Breck Pass, Senior 70+ 10 Day Pass, Stevens Pass Select Pass, Stevens Pass Premium Pass, Crested Butte Pass, Northeast Value Pass, Northeast Midweek Pass, Ohio Pass, Hidden Valley Pass, Snow Creek Pass, Paoli Peaks Pass, Keystone Crested Butte 4-Pack, 

Other passes: Child 4 & Under Complimentary Epic Pass, Club Passes, Lifetime Passes, Merchant Passes, Adaptive Passes, and more.  

To view all eligible passes as well as the list of ineligible passes, which includes most Comp Passes and Employee Lifetime Passes, please view the Terms & Conditions.

Do Epic Mountain Rewards have restricted dates?

No, Epic Mountain Rewards can be used throughout the entire ski season. Pass Holders may still have Peak Restricted Dates for lift access based on the pass product they purchased, but they can redeem Epic Mountain Rewards discounts anytime throughout the season.

Will season Pass Holders receive any summer benefits with Epic Mountain Rewards?

 Pass Holders can begin redeeming summer benefits May 15, 2024. Summer benefits include:

• 20% off Food & Beverage: At quick service, on-mountain restaurants. Discount applies to total spend of up to $150 per day. Not valid at fine dining, village restaurants and private clubs or on alcoholic beverages. Learn More.
• 20% off Lodging: Available on the lowest public rate on lodging owned and operated by Vail Resorts, Inc. and select properties managed by Vail Resorts, Inc. Valid on all room types, subject to availability. Book Now.
• 20% off Bike Rentals: Available at select locations. Learn More.
• 20% off Epic Mountain Express: Discount is available on shuttles from Denver International Airport and Eagle County (Vail) Regional Airport to the mountain resorts of Breckenridge, Keystone, Vail and Beaver Creek. This includes shared ride shuttles and private SUVs or charters. Subject to availability. Learn More.
• 20% off Golf: 20% off the rack rate at select locations. Learn More.
• Summer Lift Access: Free scenic access on chairlifts and/or gondolas (varies by pass type). Summer lift access is only valid at the same resorts as winter access on your pass. Epic 1-7 Day Passes do not include summer lift access. Bike haul not included. *Summer lift access applies to the summer months prior to the winter season covered by a pass, and begins when resorts open for summer operations.

How do I join Epic Mountain Rewards?

Pass Holders are automatically enrolled in Epic Mountain Rewards when they purchase an eligible 2023/24 pass. The program is simple - no sign up and no points to redeem. Pass Holders can receive the 20% savings by presenting their pass at the register, logging into their account to book online, or by verifying their pass number when calling our reservation center at (800) 404-3535.

Can I sign up for Epic Mountain Rewards without purchasing a pass product?

No, Epic Mountain Rewards is only available to those who purchases an eligible pass.

Do I need my pass or pass number to use my discounts?

Pass Holders will need to present their pass when redeeming a discount in person, log into their account when booking online, or provide their pass number when booking over the phone. If a guest has not yet received their pass, they can log into their account or call our call center to book products using the 20% discount. If a guest has not received their pass before they arrive at a resort, they can get their pass printed at any season pass office or use mobile pass in the My Epic app.

Where can I redeem my Epic Mountain Rewards?

 2023/24 eligible resorts include: 

• Rocky Mountains: Vail, Beaver Creek, Breckenridge, Keystone, Crested Butte, Park City
• West: Heavenly, Northstar, Kirkwood, Stevens Pass
• Canada: Whistler Blackcomb
• Northeast: Stowe, Okemo, Mount Sunapee, Wildcat, Attitash, Crotched, Mount Snow, Hunter, Jack Frost, Big Boulder, Liberty, Whitetail, Roundtop, Seven Springs, Hidden Valley (PA), Laurel Mountain
• Midwest: Afton Alps, Mt. Brighton, Wilmot, Mad River, Snow Creek, Hidden Valley (MO), Paoli Peaks, Alpine Valley, Boston Mills, Brandywine

Vail Resorts destinations in Australia (Perisher, Falls Creek, Hotham) and Switzerland (Andermatt-Sedrun-Disentis and Crans-Montana*) do not offer any Epic Mountain Rewards discounts.  

*Subject to timing of close

Can I redeem my Epic Mountain Rewards at Vail Resorts' partner resorts?

No, Epic Mountain Rewards are not currently available at Vail Resorts’ partner resorts. Vail Resorts is partnered with the following resorts where Epic Mountain Rewards cannot be redeemed: 

• United States: Telluride
• Canada: Nakiska Ski Area, Fernie Alpine Resort, Kimberley Alpine Resort, Kicking Horse Mountain Resort, Stoneham, Mont-Sainte Anne
• Japan: Hakuba 47 Winter Sports Peak, ABLE Hakuba Goryu, Hakuba Iwatake Snow Field, Jigatake Snow Resort, Tsugaike Kogen Snow Resort, Hakuba Cortina Snow Resort, Hakuba Happo-One Snow Resort, Hakuba Norikura Onsen Snow Resort, Kashimayari Ski Resort, Hakuba Sanosaka Snow Resort, Rusutsu Resort
• Europe: Les 3 Vallees, Skirama Dolomiti Adamello Brenta, Ski Arlberg, Verbier4Vallees

Can I use my Epic Mountain Rewards discounts for other people?

Pass Holders can use the Epic Mountain Rewards benefit of 20% off food and beverage (discount applies to total spend of up to $150 per day) with whomever they choose. All other Epic Mountain Rewards benefits are available only for Pass Holders, including the discounts of 20% off lodging, group ski and ride school lessons, equipment rental, Epic Mountain Express transportation, and heli-skiing at Whistler Blackcomb. Additionally, only Pass Holders are eligible to redeem one free wax and one 50% off tune per season at select locations. Other Pass Holder benefits may be shared with friends and family, such as Buddy and Ski-with-a-Friend tickets. To view details, click here.

Does the Epic Day Pass qualify for Epic Mountain Rewards?

Yes, the Epic Day Pass qualifies for Epic Mountain Rewards. Epic Day Pass Holders will be eligible to use their 20% discounts all season long. Epic Mountain Rewards gives all skiers and riders the same value and flexibility, even if they only plan to ski or ride one day. For more information about Epic Mountain Rewards please see here.

Do pass products specific to Whistler Blackcomb include Epic Mountain Rewards?

No, currently the pass products specific to Whistler Blackcomb (Whistler Blackcomb Unlimited Season Pass, EDGE Cards, and the Whistler Blackcomb Day Pass) do not include Epic Mountain Rewards. We are excited to be able to provide incredible choice and flexibility to our guests interested in skiing and riding at Whistler Blackcomb. Guests with an Epic Pass, Epic Local Pass, Epic Day Pass or a Military Epic Pass do receive Epic Mountain Rewards at Whistler Blackcomb. Guests who are interested in skiing and riding exclusively at Whistler Blackcomb also have the choice of a Whistler Blackcomb Unlimited Season Pass which has its own attractive benefits at Whistler Blackcomb (e.g. 20% off retail and more). EDGE Cards – which provide deeply discounted days at WB for residents of Canada and Washington State, also have their own unique benefits. The new Whistler Blackcomb Day Pass product, which is sold in Canadian dollars, is up to 50% off as compared to window lift tickets and is ideal for skiers and riders who may not need the unlimited access offered on a traditional season pass.

If I purchase an Epic Pass, will I receive Epic Mountain Rewards or other benefits at Andermatt-Sedrun-Disentis?

2023-2024 Epic Pass Holders will not have access to either Epic Mountain Rewards benefits or GotthardMemberClub benefits at Andermatt-Sedrun-Disentis for the 2023-2024 Winter season. 2023-2024 Epic Pass Holders will not be able to use Ski With A Friend nor Buddy Tickets at Andermatt-Sedrun-Disentis for the 2023-2024 Winter season.

Will Epic Australia Pass Holders receive Epic Mountain Rewards?

2022 Epic Australia Pass Holders will be able to redeem Epic Mountain Rewards in North America starting in the 2022-2023 winter season. For the most up to date information regarding Epic Australia Pass Holders’ eligible benefits at Australian resorts, please visit epicaustraliapass.com.

If my child is enrolled in the free Epic School Kids Program, do they receive Epic Mountain Rewards?

No. Epic School Kids is a free program for Kindergarten through 5th graders that provides free skiing in Colorado, Utah, and Whistler Blackcomb and does not include Epic Mountain Rewards. The Epic School Kids program does include a free first-timer lesson and rental package. If your child is a Pass Holder, they will receive Epic Mountain Rewards. For more information on the Epic School Kids Program, click here.

Lift Ticket Availability

When will lift tickets be limited during the season?  

Vail Resorts is limiting lift ticket sales throughout the season to prioritize the mountain experience for our guests. Guests are strongly encouraged to secure their lift access in advance.

Which resorts will have limited lift tickets during the season? 

Vail Resorts will limit lift tickets at all of our North American resorts: Vail, Breckenridge, Beaver Creek, Keystone and Crested Butte in Colorado; Park City Mountain in Utah; Heavenly, Northstar and Kirkwood in Tahoe; Stevens Pass in Washington; Whistler Blackcomb in British Columbia; Stowe, Okemo and Mount Snow in Vermont; Hunter Mountain in New York; Mount Sunapee, Attitash, Wildcat and Crotched in New Hampshire; Seven Springs, Liberty, Whitetail, Roundtop, Hidden Valley, Laurel Mountain, Jack Frost and Big Boulder in Pennsylvania; Alpine Valley, Boston Mills, Brandywine and Mad River in Ohio; Hidden Valley and Snow Creek in Missouri; Wilmot in Wisconsin; Afton Alps in Minnesota; Mt. Brighton in Michigan; and Paoli Peaks in Indiana.

  

Why are lift tickets limited this season?  

To prioritize the guest experience, Vail Resorts will be limiting lift ticket sales across our 37 North American resorts. While we do not anticipate every day at every resort will sell out, we encourage guests who are planning to visit this season to secure their lift access in advance.

 

How can I find out if lift tickets will be available for the day I am planning to visit? 

Lift ticket availability is visible on resort websites’ winter lift ticket pages. If lift tickets are sold out on a specific day at a specific resort, that day will show as unavailable. If lift tickets are sold out on your desired day, secure your lift access with an Epic Day Pass and save up to 65% off lift tickets depending on the level of resort access you chose to purchase. Epic Day Pass can be purchased at EpicPass.com until passes go off sale for the season.

 

If lift tickets are sold out online for a specific day at a specific resort, can I purchase one at the ticket window? 

No, if a specific day at a specific resort sells out online, lift tickets will not be sold at resort ticket windows unless purchased with a Pass Holder benefit ticket (Buddy tickets or Ski With A Friend tickets) or through ski and ride school. Availability will be updated online if there are any lift ticket cancellations.

  

If I am booking a lodging reservation during this time, am I guaranteed lift access? 

No, lodging reservations do not provide any guarantee of lift access. Guests are encouraged to purchase lift access as soon as possible, either through a pass (including an Epic Day Pass) for the best value – or by purchasing a lift ticket in advance. You should not wait until you are at the resort. If you already have a pass, there are no restrictions outside of any restricted peak dates associated with your pass.

  

Will there be restrictions on Pass Holder benefit tickets during these weeks? 

No, Pass Holders’ benefit tickets, such as Buddy Tickets and Ski with a Friend Tickets, will not be impacted by lift ticket availability.

  

How do I redeem Buddy Tickets and Ski with a Friend Tickets if lift tickets are sold out online? 

Buddy Tickets and Ski With A Friend Tickets will be available for purchase online and in-person at the window this season. However, we highly encourage individuals to purchase online. Once purchased, Buddy Tickets and Ski With A Friend Tickets must be picked up by the Pass Holder at the resort by displaying their pass. To purchase Buddy Tickets or Ski With A Friend Tickets online, a Pass Holder must sign into “My Epic Account” at Epicpass.com, click on the “passes” tab, and navigate to the “benefit tickets” section. You can select the specific day and resort for use after you click on “Buy for a Buddy” or “Buy For a Friend”.

  

Will there be restrictions on Ski & Ride school lift access? 

No, the ability to purchase lift access with a Ski & Ride School lesson will not be limited. Book a lesson in advance and add a discounted lift ticket at checkout!

  

What product should I purchase to secure lift access this season?  

It is strongly recommended that you purchase your lift access in advance online for the 2023/2024 Season. If lift tickets are sold out online, guests will not be able to buy them at ticket windows unless purchased with a Pass Holder benefit ticket or through ski and ride school.

Another option is Epic Day Pass, while it is still on sale, which provides the best value for guests planning to visit 1 to 7 days this season. Epic Day Pass offers savings of up to 65% off lift ticket window prices and is customizable with three levels of resort access and a choice to include peak days access or not. The price per day decreases as more days are purchased. Epic Day Passes are non-refundable, except as provided in Epic Coverage. With an Epic Day Pass, you can lock in the number of days you want to visit and decide later when and where to go – without concern of a day selling out.

  

Are Pass Holders impacted by lift ticket limitations? Will there be added restricted days for Pass Holders?  

No, passes will not be restricted beyond any restricted peak dates associated with a specific pass. This is a limit on lift ticket sales to prioritize Pass Holders’ mountain experience.

 

Are Epic Day Passes impacted by this lift ticket limitation? 

No, there will be no restrictions on Epic Day Passes or any other pass product beyond any restricted dates associated with the specific pass you purchase. 

  

As a Pass Holder, will I still be able to use the lift ticket discounts on my pass during restricted peak days or after I have used all days on my Epic Day Pass?  

Yes, Pass Holders with restricted peak dates can still use their discounts to purchase lift tickets on peak dates without limitations. Pass Holders who have utilized all of their purchased Epic Day Pass days will also still be eligible to purchase additional discounted days without any limitations.

 

As a Pass Holder, do I need to make a reservation on days I plan to ski or ride this season? 

No, we do not have a Pass Holder reservation system this season. If you have a pass product, you are good to go for the dates associated with your pass! Be sure to check mountain access and restricted peak dates before making your plans to ski or ride.

Lift Ticket Purchase & Pick Up

Can I purchase a lift ticket for the same day I want to ski or ride?

Yes, you can purchase same-day lift tickets online or at the resort ticket window, but there is a chance the resort could be sold out. For the biggest savings, purchase your lift tickets online, 7+ days in advance of your visit.

How do I pick up my lift ticket?

If you purchased your lift ticket 9 or more days in advance, your lift ticket will be mailed to your address. If you don’t receive your lift ticket before your ski day, simply go to the resort ticket window with your confirmation receipt/barcode to pick up your ticket.

If you purchased your lift ticket less than 9 days in advance of your first ski day, go to the resort ticket window or visit a representative with one of our handheld express lift ticket devices to pick-up your ticket.

My lift ticket didn’t arrive before my ski date. How do I get my lift ticket?

If you don’t receive your lift ticket before your ski day, simply take your confirmation receipt/barcode to the resort ticket window or visit a representative with one of our handheld express lift ticket devices to pick-up your ticket.

Lift Ticket Usage & Resort Access

Where can I ski on my lift ticket?

• For Vail: Your Vail/Beaver Creek Lift Ticket also gives you full access to Beaver Creek, Breckenridge, Keystone, and Crested Butte.
• For Breckenridge: Your Breckenridge lift ticket also gives you full access to Keystone and Crested Butte. Your Breckenridge 3+ day ticket allows you to ski up to half of the total days at Vail and/or Beaver Creek.
• For Keystone: Your Keystone 3+ day ticket also allows you to ski up to half of the total days at Vail, Beaver Creek, and/or Breckenridge.
• For Northstar: Your Northstar lift ticket also gives you full access to Heavenly and Kirkwood.
• For Heavenly: Your Heavenly lift ticket also gives you full access to Kirkwood. Your Heavenly 3+ day ticket allows you to ski up to half of the total days at Northstar.
• For Attitash: Your Attitash lift ticket also gives you full access to Wildcat.
• For Wildcat: Your Wildcat lift ticket also gives you full access to Attitash.
• For Jack Frost Big Boulder: Your lift ticket gives you full access to Jack Frost or Big Boulder.
• for Boston Mills/Brandywine: Your lift ticket gives you full access to Boston Mills or Brandywine.
• For all other mountains: Lift tickets are only valid at your specific resort.

When can I use my lift ticket?

Our lift tickets provide flexibility when you can ski or ride. The more days you purchase on your lift ticket, the more flexibility you will have:

• 1 day lift ticket: Ski or ride on the selected day
• 2 day lift tickets: Ski or ride any 2 days within a 3-day window (starting on the first day of your lift ticket)
• 3 day lift tickets: Ski or ride any 3 days within a 5-day window (starting on the first day of your lift ticket)
• 4 day lift tickets: Ski or ride any 4 days within a 6-day window (starting on the first day of your lift ticket)
• 5 day lift tickets: Ski or ride any 5 days within an 8-day window (starting on the first day of your lift ticket)

If you purchase a 6 or more-day lift ticket, you will have a window of 3 additional days in which to use your ticket (i.e. 6 day ticket can be used over 9 days starting the first day your lift ticket is valid, 7 day ticket can be used over 10 days… 14 day ticket can be used over 17 days.

Is my lift ticket transferable?

No, lift tickets are non-transferrable. Lift tickets are only available for the ticketed guest name and for the date range you purchased.

Lift Ticket Refunds

Is my lift ticket refundable?

If your plans change, your lift ticket is refundable (terms apply). Any unused days on your lift ticket are fully refundable until 5 PM MT on the last day of your ticket. For example, if you buy a ticket dated February 1st-5th, you have until 5:00 p.m. local time on February 5th to request a refund for any unused days on your ticket.

Refund requests received after 5 PM MT on the last day of your ticket will not be honored, except in certain circumstances (see terms for full details).

How do I request a refund?

To request a refund, you need to do one of the following:

• Visit the resort ticket window no later than the last day of your ticket
• Contact customer service at (970)-754-0005 by no later than 5:00 p.m. local time on the last day of your ticket

I bought my lift ticket through a travel agency or wholesale partner, is my lift ticket refundable?

If you bought your lift ticket through a travel agency, you are potentially eligible for a refund as outlined in our terms. Please reach out to your travel agency partner to learn more.

Ski With A Friend & Buddy Tickets

I am a Pass Holder. How do I redeem a Ski With A Friend or Buddy Ticket this season?

Ski With A Friend and Buddy Tickets will be available for purchase online and in-person at the window this season. However, we highly encourage individuals to purchase online vs. at the window. Once purchased, Ski With A Friend and Buddy Tickets must be picked by the Pass Holder at the Resort by displaying their pass.

To purchase Ski With A Friend or Buddy Tickets online, a Pass Holder must sign into “My Epic Account” at EpicPass.com, click on the “Passes” tab, and navigate to the “benefit tickets” section. You can select the specific day and resort for use after you click on “Buy For A Buddy” or “Buy For A Friend”.

Does the Pass Holder have to be present to pick up a Buddy or Ski With A Friend ticket?

Yes, the Pass Holder must be present and display their pass in order to pick-up a Ski with a Friend or Buddy Ticket.

Which type of ticket should I send to my friend?

That depends! The easiest way to compare pricing is to click "Buy for a Friend" and "Buy for a Buddy" on your account page and compare pricing.

How does my friend get their ticket?

Once your friend has purchased the ticket, you (the Pass Holder) have to present your pass and pick up the ticket at the Resort.

How do I know when my friends have bought their tickets?

The Pass Holder will receive an email when a ticket associated with their account has been redeemed. You will also see the available tickets in your account change once a purchase is made. In the event the Pass Holder does not have an email on file, an email will be sent to the Head of Household for the account.

Can I cancel a ticket after I have emailed it?

No, a ticket cannot be canceled after you have emailed it. However, it is not removed from your account until the ticket has been purchased online.

Are Buddy/Ski With A Friend tickets returnable?

Unused Buddy/Ski With A Friend Tickets are returnable. To request a refund, you need to do one of the following: 

• Visit the resort ticket window no later than the last day of your ticket 
• Contact customer service at (970)-754-0005 by no later than 5 PM MT/PST on the last day of your ticket

I’ve sent tickets to my friends, why are they still showing available?

The available tickets in your account does not change until a purchase is made.

Why did my friend get an error?

The most common reason your friend will get an error when trying to purchase is if the first date of the tickets has already passed. If errors are received, call 970-754-0126 no later than 5 PM MT/PST.

Specialty Tickets

How do I purchase a specialty lift ticket?

You can purchase your specialty ticket at the window or by phone at 970-754-8245. Please have all the necessary verification ready when you call to purchase.

For Whistler Blackcomb, you can purchase your specialty ticket at the window or by phone at 1-800-766-0449. Please have all the necessary verification ready when you call to purchase.

How do I obtain a lift ticket for a child six and under?

At select resorts, children six and under are eligible for a free ticket:

• Attitash
• Crotched
• Hunter Mountain
• Okemo
• Stevens Pass
• Whistler Blackcomb
• Wildcat

In order to obtain free tickets for children six and under, simply head to the resort ticket window on your desired ski date and pick up your ticket. Children must be present to receive the free 6-and-under product.

How do I obtain a lift ticket for a child four and under?

In order to obtain free tickets for children four and under, simply head to the resort ticket window on your desired ski date and pick up your ticket. Children must be present to receive the free 4-and-under product.

Do you offer a Military Discount on lift tickets?

Yes, we offer Military Discount lift tickets for active and retired military members. Military tickets can be purchased at the window or by calling (844)-431-4888. Please have your military ID ready to verify your purchase for the Military personnel and any eligible dependents. Military tickets require in-person verification to pick up your lift ticket in the resort. Learn more about our Military Pass products.

If you decide to purchase a full price lift ticket, please come see the ticket office at the end of the day for your ticket adjustment. Military verification for the Military personnel and any eligible dependents will be needed to process the price adjustment.

Can I purchase half-day tickets?

Yes, afternoon tickets can be purchased on the same day at the lift ticket window at applicable resorts.

What are Ski With A Friend and Buddy Tickets?

Eligible Pass Holders have the ability to purchase additional discounted lift tickets each season to share with friends and family (you’ll get more if you buy your pass in the Spring!). So, grab a friend and come visit one of our world-class resorts.

Ski With A Friend Tickets are discounted single day lift tickets offering greater savings than the standard advanced lift ticket discount. The discount varies according to the daily rate at each resort.

Buddy Tickets are deeply discounted single day lift tickets with a fixed price for each resort. They offer the same great discounted price each day of the season. Buddy Tickets are a benefit exclusively offered to guests who purchase or renew their eligible season pass in the Spring.

Buddy and Ski With A Friend Tickets are both redeemable online, making sharing easy with family and friends. The Season Pass holder must be present at the time of Ski With A Friend Tickets/Buddy ticket pickup. Click here for more details.

Starting in the 2024/2025 season, Buddy and Ski With A Friend Tickets will be compatible with mobile access on the My Epic app, so you can head straight to the lift together. Once the ticket has been purchased online, it should appear in your friend’s My Epic app. At the lift, please ensure you (the Pass Holder) scan first, activating the Buddy or Ski With A Friend Ticket, then have your friend scan second and you'll be off to enjoy your day.

Not all pass products come with Buddy or Ski With A Friend Tickets, see list of passes eligible for benefit tickets below. Passes that are not eligible for Ski With A Friend Tickets and Buddy Tickets include: Epic Day Pass, Whistler Blackcomb Pass Products and Epic SchoolKids.

Buddy and Ski With A Friend Tickets are not valid at Andermatt-Sedrun-Disentis or Crans-Montana* in Switzerland or Perisher, Falls Creek or Hotham in Australia. The Epic Australia Pass does not receive Ski With a Friend Tickets or Buddy Tickets.

*Subject to close.

What passes come with Ski With A Friend and Buddy Tickets?

Buddy Tickets are only offered for a limited time for guests who purchase an eligible pass product. Passes that are not eligible for Buddy Tickets include: Epic Day Pass, Epic Military Pass, Whistler Blackcomb Pass Products and Epic SchoolKids. See below list for which passes include Buddy Tickets and/or Ski With A Friend Tickets.

Passes eligible for Buddy Tickets include:

Epic Products: Epic Pass, Epic Local Pass

Colorado Pass Products: Summit Value pass, Keystone Plus Pass

Tahoe Pass Products: Tahoe Local Pass, Tahoe Value Pass, Kirkwood Pass

Northeast Pass Products: Northeast Value Pass*, Northeast Midweek Pass

Park City Pass Products: Park City Youth Pass

Stevens Pass Pass Products: Stevens Pass Premium Pass*, Stevens Pass Select Pass

Other Pass Products: Afton Alps Pass, Afton Alps College Night Pass, Afton Alps Family Pass, Afton Alps Friends Pass, Mt Brighton Pass, Mt Brighton College Night Pass, Mt Brighton Family Pass, Wilmot Pass, Wilmot Family Pass, Ohio Pass**, Hidden Valley Pass, Snow Creek Pass, Paoli Peaks Pass, 65+ Keystone Breck Pass, Senior 70+ 10 Pass, Merchant Epic Pass, Merchant Epic Local Pass, Merchant Tahoe Pass

Passes eligible for Ski With A Friend Tickets include:

Epic Products: Epic Pass, Epic Local Pass, Epic Military Pass (Active, Retired, Veteran & Dependent)

Colorado Pass Products: Summit Value pass, Keystone Plus Pass, Liberty Pass

Tahoe Pass Products: Tahoe Local Pass, Tahoe Value Pass, Kirkwood Pass

Northeast Pass Products: Northeast Value Pass*, Northeast Midweek Pass

Park City Pass Products: Park City Youth Pass

Stevens Pass Pass Products: Stevens Pass Premium Pass*, Stevens Pass Select Pass

Other Pass Products: Afton Alps Pass, Afton Alps College Night Pass, Afton Alps Family Pass, Afton Alps Friends Pass, Mt Brighton Pass, Mt Brighton College Night Pass, Mt Brighton Family Pass, Wilmot Pass, Wilmot Family Pass, Ohio Pass**, Hidden Valley Pass, Snow Creek Pass, Paoli Peaks Pass, 65+ Keystone Breck Pass, Senior 70+ 10 Pass, Merchant Epic Pass, Merchant Epic Local Pass, Merchant Tahoe Pass, Adaptive Epic Pass, Adaptive Tahoe Pass, Adaptive Northeast Value Pass, Adaptive Midwest Pass, Eagle & Lake Student Pass, Summit & Lake Student Pass, Eagle/Summit/Lake School Employee Pass, Eagle & Lake School Employee Pass, Summit & Lake School Employee Pass, BC Club Member Pass, BC Club Non-Member Pass, BG Club Pass, BC Club Charter Member Pass, BC Club Charter Non-Member Pass

Note: Unless explicitly stated, all age groups are included. 
*80+/90+ & Tot Passes do not receive Buddy Tickets or Ski With A Friend Tickets. **Ohio Tot Pass does not receive Buddy Tickets or Ski With A Friend Tickets.

Do I have to be with my friend when they pick up their ticket?

Yes, the Pass Holder must also be present and display an active pass in order to either pick up a physical Buddy or Ski With A Friend Ticket or activate their friend’s Mobile Buddy or Ski With A Friend Ticket.

Starting in the 2024/2025 season, Buddy and Ski With A Friend Tickets will be compatible with mobile access on the My Epic app, so you can head straight to the lift together. At the lift, please ensure you (the Pass Holder) scan first, activating the Mobile Buddy or Ski With A Friend Ticket, then have your friend scan second and you'll be off to enjoy your day.

How do I see how many Ski With A Friend or Buddy Tickets I have?

To see the number of Ski With A Friend or Buddy Tickets, a Pass Holder must sign into “My Epic Account” at EpicPass.com, click on the “Passes” tab, and navigate to the “Benefit Tickets” section. A quick summary of available benefit tickets is also shown on the home screen of the My Epic App.

Can I use my Ski With A Friend or Buddy Tickets at all resorts where I can use my pass?

Ski With A Friend and Buddy Tickets can only be used at Vail Resorts owned and operated North American resorts. They cannot be used at any of our partner resorts or Vail Resorts owned and operated resorts in Switzerland or Australia.

Who can use Ski With A Friend or Buddy Tickets?

Anyone! Pass Holders can purchase discounted tickets for friends and family, they can use them for themselves on days where their pass is restricted due to holidays, or at resorts where their pass does not have access.

Can Ski With A Friend or Buddy Tickets be used any day of the season?

Yes, Ski With A Friend and Buddy Tickets can be used any day at the desired resort.

Can I purchase a Ski With A Friend or Buddy Ticket the same day I want to ski or ride?

Yes, you may purchase Ski With A Friend or Buddy Tickets for same-day use, online or in-person. The Pass Holder must also be present and display an active pass in order to either pick up a physical Buddy or Ski With A Friend Ticket or activate their friend’s Mobile Buddy or Ski With A Friend Ticket.



Starting in the 2024/2025 season, Buddy And Ski With A Friend Tickets will also be compatible with mobile access on the My Epic app, so you can head straight to the lift together. At the lift, please ensure you (the Pass Holder) scan first, activating the Buddy or Ski With A Friend Ticket, then have your friend scan second and you'll be off to enjoy your day.

Does the Epic Day Pass include Buddy or Ski With A Friend Tickets?

No, Epic Day Pass Holders do not receive Buddy Tickets or Ski With a Friend Tickets. However, Epic Day Pass holders can purchase additional days for themselves at the Advanced Purchase rate at the ticket window once all other days are used, or on any day their pass is restricted.

Where are my Bring A Friend tickets for my Whistler Blackcomb pass?

Currently, Bring A Friend tickets are not available within My Account. Please visit the ticket window at the resort to redeem Bring A Friend tickets. Learn More about Bring a Friend tickets.

HOW WILL THE RESERVATION SYSTEM WORK?

How do I make a reservation? Do I have to make a reservation to use my Pass?

Reservations are required to ski or ride at Telluride throughout the entire season. Eligible Pass Holders can visit the Telluride Reservations page or book directly in My Account to make, view or manage reservations.



When can I start making reservations at Telluride for the 24/25 winter season?
Pass Holders can make reservations starting in August. Eligible Pass Holders will be notified via email once reservations are available for booking. Guests who purchase a new Pass or upgrade their Pass will be able to access the reservation system within 24 hours of doing so. If you wish to book a reservation immediately after purchasing a Pass or upgrading, please visit the Epic Pass Customer Service team at the Telluride Mountain Village ticket office.  



How many days can I reserve at once at Telluride?

You can reserve up to 7 days at a time. Please review your specific access by Pass type below:

• Epic Pass and Epic Adaptive Pass Holders: 7 days
• Vail Resorts Lifetime Pass, Epic Club Pass (Bachelor Gulch, Beaver Creek, Arrabelle and Vail Mountain Club) and Epic Merchant Pass Holders: 7 days
• Epic 4-7 Day Pass Holders with All Resort Access: Up to 4-7 Days
• Epic Adaptive 5-Day Pass Holders (Unrestricted with All Resort Access): Up to 5 days
  
  

Guests with an Epic Day Pass or an Epic Adaptive 5-Day Pass can use any of their included days at Telluride. For example, an Epic 4-Day Pass Holder who uses 3 days at Breckenridge can reserve 1 day at Telluride.



Will I be able to make a same-day or day-of reservation?

Yes, you will be able to make same-day and day-of reservations via My Account or the Telluride Reservations page. You may also complete your reservation by calling Guest Services at (970) 754-0005 or visiting the Epic Pass Customer Service team at the Mountain Village ticket office in Heritage Plaza located beneath the gondola in Mountain Village, or the Oak Street ticket office in Telluride, located at the Gondola Station Telluride.



Please allow 15 minutes for same-day reservations to reflect in your account and your access at Telluride to be activated.



Is there a fee to make a reservation?

No. There is no fee to make a reservation at Telluride.

 

What happens once I make a reservation?

Once a guest makes a reservation, you will receive a confirmation email with relevant information on your reservation.



Do any of the other resorts on the Epic Pass require a reservation?

No reservations will be required at any resort on the Epic Pass, except Telluride.



Will I be able to get a reservation at Telluride for the days I wish to ski or ride?

Telluride anticipates it will be able to accommodate eligible Pass Holder reservations for those wishing to ski or ride throughout the entire winter season. However, Pass Holders should plan to book their reservation days in advance.





MANAGING RESERVATIONS



How do I view, change or cancel an existing reservation?

Once you are logged into My Account, navigate to the "Passes" section where you can view and cancel existing reservations. To change a reservation, you will need to cancel the date you no longer wish to reserve and make a new reservation.



Can I make reservations for other Epic Pass Holders?

Yes, Pass Holders are able to make reservations for household members with eligible Passes in My Account.



What if I don’t ski or there’s a resort closure on the day of my reservation?

If you make a reservation and are no longer able to ski or ride on that day, we ask that you cancel your reservation in advance to allow another guest to book. We reserve the right to restrict the ability of the Pass Holder to make future reservations if the reservation system is being abused or manipulated in any way.



If the resort is closed and you are unable to ski, your reservation will not be deducted from your total ski days available, and you will be able to make a new reservation.



ACCESS AND BENEFITS



Does my access and benefits at Telluride change with the reservation requirement?

The reservation system will not change Epic Pass Holder access and benefits at Telluride. Epic Pass, Epic 4-7 Day Pass (with All Resort Access) and Epic Adaptive Pass Holders will continue to have access to Telluride included with their Pass.

• Epic Pass and Epic Adaptive Pass Holders will continue to have seven days of skiing and riding at Telluride with no restricted peak dates.
• Epic 4-Day, 5-Day, 6-Day or 7-Day Pass Holders with All Resort Access also have access to Telluride. Restricted peak days apply at Telluride for all passes purchased without access on peak dates. Epic Adaptive 5-Day Pass Holders (Unrestricted with All Resort Access) also have Telluride access.
• Telluride Season Pass Holders and Telluride Ski & Golf Club Members with full winter benefits will receive 50% off lift tickets at all Vail Resorts owned mountain resorts.

What if I use all of my included days at Telluride? Can I purchase additional days?

Once you’ve used all of Telluride days included with your Pass, Pass Holders can purchase additional discounted lift tickets at Telluride. See below for discount by Pass type:

• Epic Pass and the Epic Adaptive Pass Holders: Up to 50% off the daily window lift ticket rate at Telluride. These benefits also apply to Vail Resorts Lifetime Passes, Epic Club Passes (Bachelor Gulch, Beaver Creek, Arrabelle and Vail Mountain Club) and Epic Merchant Passes.
• Epic 4-7 Day Pass Holders with All Resort Access: Up to 20% off additional lift tickets at Telluride.
• Epic Adaptive 5-Day Pass Holders (Unrestricted with All Resort Access): Up to 20% off additional lift tickets at Telluride.

Can I use My Epic Mobile Pass at Telluride?

The My Epic app and Mobile Pass will not be supported at Telluride. Pass Holders must bring their physical Pass media card when they visit Telluride. If you arrive at Telluride and do not have a physical media card, you are able to have a media printed at two locations: the Mountain Village ticket office in Heritage Plaza located beneath the gondola in Mountain Village, or the Oak Street ticket office in Telluride, located at the Gondola Station Telluride.



What do I need to bring to the resort on the day of my reservation?

You must bring your Epic Pass media card for Direct-to-lift access at Telluride on the day of your reservation.



Can I use my Buddy or Ski-With-A-Friend tickets at Telluride?

No. Buddy or Ski-With-A-Friend tickets cannot be redeemed at Telluride.



ADDITIONAL QUESTIONS


Will I be able to look at available Telluride reservations before I purchase a Pass?

No, only guests with an eligible Pass can access and view available reservations for Telluride. 



Do I need to make all reservations at the beginning of the season or at one time?

Guests will be able to make reservations starting in August or throughout the season as you plan your trip. If you know your dates in advance, we recommend reserving those days as early as you can.



What if I am unable to reserve the days I want at Telluride? Will I get a refund?

You will not be eligible for a refund under Epic Coverage due to an inability to access Telluride Resort. Epic Coverage does not provide refunds related to any Partner Resorts or in connection with any matters concerning Partner Resorts. Passes provide access to the best mountain resorts, at a discount versus lift tickets, and are non-refundable.



I bought multiple Season Pass products, how many days do I have access to Telluride?

All Pass Holders are limited to reserve up to 7 total days of skiing or riding at Telluride. Multiple Passes cannot be used to exceed 7 reservations at Telluride during one season. For example, a guest cannot pair an Epic 4-Day Pass with an Epic 6-Day Pass for 10 days of access at Telluride; the guest would be limited to 7 reservations max.



Is it possible to reserve half days?

No. Reservations can only be made for full-day access.




I have other questions about the reservation system at Telluride. Where can I go for assistance?

Please contact our call center at (970) 754-0005 or reach out via chat on EpicPass.com if you have additional questions about the Telluride Reservation System

What is Epic FlexPay?

Epic FlexPay, powered by Uplift, gives you the freedom to purchase your pass now and pay over time in monthly installments. Lock in your pass for $0 down and no interest!

With flexible payment options, Epic FlexPay makes skiing and snowboarding more accessible and affordable. Simply select “Epic FlexPay” during checkout and complete a short application. 

Is Epic FlexPay available to everyone?

Epic FlexPay is available only to eligible U.S.* and Canadian residents, pending approval through Uplift. Actual terms are based on your credit score and other factors and may vary. Not everyone is eligible, and some states are not served, including IA and WV. Loans made through Uplift are offered by these lending partners: uplift.com/lenders. Applicants must fulfill the criteria below based on country of residence.

United States - Privacy Policy. Terms of Use.

• Minimum 18 years old 
• Resident of United States (*Residents of Iowa & West Virginia are ineligible to use Uplift, other restrictions may apply)
• Available payment methods are direct debit from a bank account, debit card, or check
• Have a mobile device
• Have a Social Security Number

Canada - Privacy Policy. Terms of Use.

• Minimum 19 years old
• Resident of Canada
• Available payment methods are direct debit from a bank account, Visa/MasterCard virtual debit, credit card or check
• Have a mobile device

What’s the difference between pay in full, Epic FlexPay, and $49 down?

• Pay in full – Your credit or debit card is charged the full amount of your order at the time of purchase. 
• Epic FlexPay – Pending approval, lock in your pass for $0 down and no interest, with low monthly payments  
• $49 down – Pay $49 at the time of purchase then the remainder of your purchase in mid-September. This option is only available in the Spring.

What is the advantage of using Epic FlexPay vs. a credit card?

Credit cards charge interest whereas Epic FlexPay has no interest at all. Your total amount owed and monthly payments are clear at the time of the purchase with no hidden fees or late payment penalties. Epic FlexPay makes it easy to budget and pay for your purchase over time.

Is there a minimum or maximum spend level required to use Epic FlexPay?

Epic FlexPay is available for eligible pass purchases with a minimum of $49 USD/CAD up to a maximum of $25,000 USD/CAD

Are there any fees for using Epic FlexPay?

No, there are no fees or interest when you use Epic FlexPay. You pay exactly what you would have if you paid in full, just with low monthly payments! 

Are all products eligible for Epic FlexPay?

Only select 2024/25 Season Passes are available for Epic FlexPay. Ski and Ride School lessons, hospitality, rentals, retail, and other lines of business are not eligible at this time.

Your website indicates multiple loan term lengths available, but when I go to pay, I don't see every option. Why is that? 

Uplift looks at a number of factors when determining loan term length, including credit information, purchase details, and more. If eligible, you will see a maximum of three term lengths to choose from, all with low monthly payments.

Does my Pass and/or EDGE Card include Epic Coverage?

Epic Coverage is included at no charge with all Passes and EDGE Cards, including those sold on EpicPass.com, our resort websites, and through our third-party partners, with the exception of:

Does Epic Coverage provide a refund if I am unable to use my pass due to a travel advisory recommending that I not travel or a quarantine instituted by a state, province, county, or municipality that is applicable to my home?

Epic Coverage does not provide a refund for quarantines or travel advisories that apply to your home. Epic Coverage provides refunds if you are unable to use your pass during the Core Season (Decemver 7 through April 17) because the municipality, county, state, province, or country in which your permanent residence is located is subject to a mandatory governmental “stay-at-home” or “shelter-in-place” order lasting thirty (30) or more consecutive days, at least seven (7) days of which are during the Core Season. Please see Epic Coverage Terms and Conditions for more information.

Does Epic Coverage provide reimbursement for personal medical expenses?

No, Epic Coverage does not reimburse guests for personal medical expenses.

Can I purchase Pass insurance?

Epic Coverage is included at no charge with all eligible Passes and provides protection across a range of Qualifying Personal Events and Qualifying Resort Closures.

Vail Resorts does not offer any other Pass insurance for purchase.

Please see Epic Coverage Terms and Conditions for full details.

How is my Epic Coverage refund determined?

Epic Coverage provides refunds for certain resort closures that occur during the Core Season (December 7 through April 17) due to disease, war, terrorism, and covered natural disasters. If a Qualifying Resort Closure occurs, refund eligibility and amount will vary based on the type of Pass your purchase, your Epic Coverage elections, and the number of days you use your Pass.

If a Qualifying Personal Event prevents you from being able to use your pass, you may be eligible for a refund. Your refund eligibility and amount will vary based on the type of Pass you purchase, your Epic Coverage elections, and the number of days you use your Pass.

The use of your Pass at Partner Resorts or outside of the Core Season, including early season use of EDGE Cards (or other products with similar offerings), will count towards the number of days you have used your Pass for purposes of determining the amount of any refund for which you may be eligible.

Please see the Epic Coverage Terms & Conditions for terms and limitations on refund coverage, as well as details on refund eligibility and amounts.

How do I follow up on the status of a pending refund request?

Please call 1-877-895-1297 and reference your existing refund request number to follow up on a pending refund request.

I purchased multiple Passes and received an Epic Coverage refund under one of the Passes. What happens next?

The Pass for which you received the refund will cease to be valid and you will no longer be able to use the Pass to access any resorts or receive any other ancillary Pass benefits for the remainder of the ski and ride season. The other Passes will remain active.

Please note, guests who purchased multiple Passes and received a refund under one of the Passes will notice their Epic Coverage elections for all other Passes reverted to the default "Core Season" and "All Resorts" elections, even if the guest made specific Epic Coverage elections. You are able to update or change your elections for all valid Passes until the Epic Coverage election deadline.

Please see Epic Coverage Terms and Conditions for full details.